RHFtech™ Write on Tech » printer http://rhftech.com/blog Technology for non-geeks Tue, 07 Feb 2012 16:48:24 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Hewlett Packard admits they don’t know what they are doing http://rhftech.com/blog/2009/11/hewlett-packard-admits-they-dont-know-what-they-are-doing/ http://rhftech.com/blog/2009/11/hewlett-packard-admits-they-dont-know-what-they-are-doing/#comments Wed, 11 Nov 2009 18:29:04 +0000 Richard Frisch http://rhftech.com/blog/2009/11/hewlett-packard-admits-they-dont-know-what-they-are-doing/

This is the HP followup to one of the All-in-One scanning issues I blogged about in Hewlett Packard All-in-Ones hate operating system upgrades. The customer called HP, spent 90 minutes trying to fix it and then received this email. Their answer is wipe the computer, reinstall the operating system, the applications, the [...]]]>

This is the HP followup to one of the All-in-One scanning issues I blogged about in Hewlett Packard All-in-Ones hate operating system upgrades. The customer called HP, spent 90 minutes trying to fix it and then received this email. Their answer is wipe the computer, reinstall the operating system, the applications, the personal configurations and the myriad patches on the hope that will fix the issue with their scanning software not working.

I told my client, “I do not recommend this solution.”

Dear Customer, Case Number xxxxxx1120

Based on the interaction you had with our Engineer  this day 11/11/09, the resolution provided by L2 is to format the computer again, because you may still have waste from the installation of computer software in the previous operating system. We would like to know if you have any feedback. In case the same issue persists or you need additional assistance, please reply to the email address: aiocr@hp.com with the convenient date and timeframe for us to call you back; we would do our best to call you on the requested time, within support hours (7:00 am – 7:00 pm MT, M-F).

In case you need immediate assistance feel free to contact us at 800-334-5144, we would be glad to assist you.

AIO Tech Support

image

]]> http://rhftech.com/blog/2009/11/hewlett-packard-admits-they-dont-know-what-they-are-doing/feed/ 0 Hewlett Packard All-in-Ones hate operating systems upgrades http://rhftech.com/blog/2009/11/hewlett-packard-all-in-ones-hate-operating-systems-upgrades/ http://rhftech.com/blog/2009/11/hewlett-packard-all-in-ones-hate-operating-systems-upgrades/#comments Sun, 08 Nov 2009 15:29:45 +0000 Richard Frisch http://rhftech.com/blog/2009/11/hewlett-packard-all-in-ones-hate-operating-systems-upgrades/

This post could be titled, “Why is Hewlett Packard installation software so awful? Redux.” My original post Why is Hewlett Packard installation software so awful? of May 31st allowed me to vent my then frustration with HP printer/scanner/fax software.

This past week my frustration with HP’s lousy software reached [...]]]>

image This post could be titled, “Why is Hewlett Packard installation software so awful? Redux.” My original post Why is Hewlett Packard installation software so awful? of May 31st allowed me to vent my then frustration with HP printer/scanner/fax software.

This past week my frustration with HP’s lousy software reached new levels as three different devices—a high-end  HP CM2320 MFP AIO color LaserJet, an Officejet 6480 and and an Officejet 6500—created issues when I upgraded their respective computers to Windows 7 Ultimate 64-bit, Snow Leopard, and Windows 7 Home Premium 32-bit.

In each instance the scanning software that had been working correctly stopped functioning. I have wasted hours trying to resolve these issues without any success. I want to send my bill to HP for my time and effort. Anyone know the address?

]]> http://rhftech.com/blog/2009/11/hewlett-packard-all-in-ones-hate-operating-systems-upgrades/feed/ 1