http://rhftech.com/blog/2009/08/aol-redeemed-itself/ Technology for non-geeks Wed, 01 Feb 2012 14:37:46 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://rhftech.com/blog/2009/08/aol-redeemed-itself/comment-page-1/#comment-77 Marah Marie Fri, 14 Aug 2009 22:43:06 +0000 http://rhftech.com/blog/2009/08/aol-redeemed-itself/#comment-77 Well, my, *that*'s interesting. Thanks for sharing the full story. It's extremely unusual for any AOL exec to reach out to someone online who has a complaint about their service. I know some members of their corporate team follow any blog or news post about AOL (even random, first-hand stories like your own) but never have I heard of them contacting a blogger afterward to discuss the issue further and see what, if anything, can be made right. Highly unusual step for them, so you should count yourself very lucky. As to blocking the entire address range? Ludicrous. They took a hammer to the problem when all they needed was one small, sharp ax....just another typical day at AOL, I guess. Well, my, *that*’s interesting. Thanks for sharing the full story. It’s extremely unusual for any AOL exec to reach out to someone online who has a complaint about their service. I know some members of their corporate team follow any blog or news post about AOL (even random, first-hand stories like your own) but never have I heard of them contacting a blogger afterward to discuss the issue further and see what, if anything, can be made right. Highly unusual step for them, so you should count yourself very lucky. As to blocking the entire address range? Ludicrous. They took a hammer to the problem when all they needed was one small, sharp ax….just another typical day at AOL, I guess.

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